Terms & Conditions
Please read all of the terms conditions set forth below. All Retreats are offered subject to our standard terms and conditions, set forth below. Upon making a reservation with Salotto Rosso operating as The Annex, you are deemed to be accepting all “Terms and Conditions.”
You can reserve a retreat by clicking on the Booking Request button found on our website at www.theannexretreat.com or by sending an e-mail to email@example.com with your full contact information, the retreat reference, group size, room requirements and the retreat date(s)
After signing up for a retreat and paying your deposit, you will receive an email confirmation, which will include the retreat details, information about arrival and departure, travel assistance and logistical information.
All retreat prices are current at the time of publication and in Euro. To confirm your reservation, you must pay your initial deposit of €500,00 via bank transfer, supply us with valid credit card information and indicate group size. If the retreat has not been cancelled by The Annex, the balance of the Retreat cost is due to Salotto Rosso thirty (30) days prior to the retreat start date and may be paid by bank transfer. A reminder will be sent by The Annex to your e-mail address on file fourty-five (45) days before the due date. If the balance of the retreat cost is not received by the due date, this will constitute your election to terminate your participation in the retreat and your reservation will be canceled, at which time the cancellation policy below will be fully applied to your deposit.
In all cases, to secure your booking, you will need to pay a non-refundable deposit as specified for each retreat (to reserve your spot). The balance of the Retreat package amount is to be paid, in full, not less than 30 days prior to start of Retreat, unless your time of booking is less than 7 days prior to the retreat, in which case full payment is due at the time of booking.
We accept bank transfers as method for payment. Payment must be received not less than thirty (30) days before the start of the Retreat.
The payment for any additional items offered specific for deemed Retreat (premium beverage service, high tea, conference services, excursions) that are purchased during your stay must be paid in full by a credit card payment prior to your departure from the retreat location.
If you must cancel your retreat reservation, the cancellation policy outlined below will be applied. Exceptions to our cancellation policy cannot be made for any reason, including weather, terrorism, civil unrest or personal emergencies. There is no refund or discount for arriving late or leaving a retreat early, or for not participating in any scheduled activity.
Any cancellations due to unforeseen circumstances one month prior to arrival will incur some withholding or extra fees based on your payment plan. The cancellation policy in effect includes:
- THREE WEEKS
Cancellation policy in effect; loss of deposit plus 25% of the entire package. The consumer card will automatically be charged.
- TWO WEEKS
Cancellation policy in effect; loss of deposit plus 50% of the entire package. The consumer card will automatically be charged.
- ONE WEEK
Payment is due in full. The consumer card will automatically be charged.
We strongly recommend that you purchase flight cancellation insurance to protect yourself from unexpected circumstances that may cause you to cancel your Retreat. Cancellation of any travel plans, airlines, etc. will be completely your responsibility.
Cancellation by The Annex:
The Annex reserves the right to cancel any Retreat at any time for any reason determined at our sole discretion, including too few participants, or if the quality of the retreat or the safety of the participants is deemed by The Annex to be compromised. In such a case, refund of payments received from retreat reservations shall constitute full and final settlement and release of all claims against us. In the event of cancellation, The Annex is not responsible for any loss incurred on account of nonrefundable or non-transferable air tickets or other unrecoverable travel costs.
Room configurations depend on the number and configuration of guests and are outlined in your individual reservation forms. Individual room assignments are entirely up to you based on group size.
Travel Requirements & Conditions:
Please ensure that you have all the relevant travel documentation for your Retreat location and that you arrive at the airport on time. The Annex is not responsible if you lack the required documentation for your flight or for entry into another country (valid passport for the entire duration of the Retreat and return travel, visa, entry fee, etc.). However, if you are unsure of your requirements and need help, you are welcome to contact us for assistance. The Annex cannot accept responsibility for delay or cancellation of any flights, train, buses or other forms of transport.
Your Retreat is held at a luxury villa, and all guests are required to follow the villa policies and house rules as detailed in our welcome guide you receive upon booking. These may include noise restrictions, public access, care of property, privacy and consideration of other villa guests, and more. You will be made aware of these policies prior to or upon your arrival, and are also posted on our FAQ page on our website.
Excursion Policy & Cancellations:
In the event that you book an individual excursion with one of our third party services but are unable to make that appointment, you will be subject to their individual cancellation policies. This information will be made available to you prior to booking with them.
Responsibility of Valuables:
Upon check-in, all valuable items may be placed in your room. The Annex is not liable for any breakage, loss or theft of personal items. Please limit your valuables, as traveling with such valuables will be your complete responsibility.
Personal Safety & Insurance:
The Annex recommends that you obtain cancellation, travel and medical insurance prior to attending any of our Retreats. Prior to participating in any activities or using any facilities, please ensure that you are medically and physically fit and able. If you have any injuries or illnesses, please seek doctor’s advice prior to attending. The Annex is not liable for any injuries due to use of our facilities or participation in activities or during travel to and from the Retreat. Any injuries or medical conditions are completely your sole responsibility. By sending a deposit toward your Retreat, you certify that you do not have any physical condition or disability that would create a hazard for you or other participants during the Retreat. In other words, you certify that you are healthy and fit for any activities in which you plan to participate. Furthermore, it is required that you have the proper personal and health insurance to cover your needs while present in the Retreat, in case of any loss of property, illness, injury or death.
The Annex retains all copyright license rights and sole exclusive ownership of the information, photographs and material displayed on its website and obtained during the retreats. The material may not be modified, copied or used in any other way without first obtaining written permission from The Annex.
The Annex shall not be liable for any failures beyond its control. This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents or failure to perform by third parties, including suppliers and subcontractors.
We respect your privacy, both personal and informational. The Annex will keep all information that we collect from you secure, and will not provide this information to any third party providers. In order to prevent unauthorized access or disclosure of your personal information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We are committed to creating special memories for you during your retreat, and that includes having an on-site photographer and/or videographer to capture any special moments. If you are not comfortable having your picture taken, please let us know in advance. Otherwise you authorize The Annex to use any and all photos for Social Media and Marketing purposes.
Please feel free to contact us at firstname.lastname@example.org should you have any further questions.
*All policies and terms and conditions may be subject to change without notice.
Acceptance of Terms and Conditions:
By making a booking with The Annex for a Retreat, you accept on your behalf and all those named on the booking to be bound by these Terms and Conditions, including the general release of liability and assumption of risk, described below.
Release of Liability:
You hereby release and discharge Salotto Rosso, a Netherlands company, its shareholders, directors, officers, agents and employees, from and against any and all liability, loss, cost, expense or damage arising, directly or indirectly, from the Retreat, including your participation in the retreat activities.
Assumption of Risk:
You acknowledge that you have voluntarily applied for a retreat with Salotto Rosso, a Netherlands company. You understand that you may be traveling to a foreign country and that you will participate in various activities. You are prepared to assume the risks associated with this Retreat, including: forces of nature, terrorism, civil unrest, war, accidents, personal injury and similar circumstances. You also assume risks associated with illness, disease, physical exertion and alcohol consumption, knowing that access to suitable medical support may be delayed. Your hereby agree to take full responsibility for your own actions, safety and welfare, including unanticipated events, injury, illness, emotional trauma or death.